WE ARE HIRING

JOB SUMMARY

• Support the IT Department in various tasks related to technical support, system maintenance, troubleshooting and user assistance. The role assists in ensuring the smooth operation of IT systems and contributes to the effective functioning of the organization’s technology infrastructure.

RANK

• Junior Executive (Full time)

REQUIREMENTS / QUALIFICATIONS

• A Diploma or Degree in Information Technology or related field.

• Basic understanding of computer hardware, software, and networking concepts.

• Proficiency in Microsoft Office Suite and other relevant software applications.

• Strong problem-solving skills and attention to detail.

• Excellent communication and interpersonal skills.

• Ability to work effectively in a team and collaborate with cross-functional departments.

• Certification such as Microsoft Certified is a plus.

JOB RESPONSIBILITIES

       1. Technical support

• Provide timely and effective technical assistance to end-users.

• Diagnose and resolve technical problems.

• Assist in installation, configuration, and maintenance of computer hardware and peripherals.

       2. System maintenance

• Assist in the maintenance and updates of operating systems and software applications.

• Perform routine checks, monitor performance, and identify potential issues for prompt resolution.

• Assist in ensuring data integrity.

       3. User training and documentation

• Conduct basic user training sessions on software applications and IT best practices.

• Create and maintain documentation, user guides, and knowledge base articles.

       4. Troubleshooting

• Investigate and troubleshoot technical issues reported by users.

• Collaborate with senior IT staff to resolve complex technical problems.

       5. Network support

• Assist in maintaining network connectivity.

• Support network security initiatives.

       6. Cybersecurity awareness

• Adhere to IT security policies and contribute to maintaining a secure IT environment.

• Stay updated on cybersecurity best practices and assist in implementing security measures.

       7. Hardware and software procurement

• Assist in procurement of IT equipment, software licenses, and related supplies.

• Coordinate with vendors and suppliers to ensure timely delivery and quality products.

       8. Ad hoc projects

• Assist in IT projects such as software deployments, hardware upgrades, and process improvements.

• Collaborate with team members to contribute to the successful execution of IT initiatives.

SALARY RANGE

• RM2,000 – RM3,000.